Bikramjit Banerjee's Publications

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Mining clickstream data to facilitate user interaction with a customer service knowledgebase in Rightnow Web

D. Warner, N. Richter, S. Durbin, and B. Banerjee. Mining clickstream data to facilitate user interaction with a customer service knowledgebase in Rightnow Web. In Proceedings of the International Conference on Knowledge Discovery and Data Mining (KDD), pp. 467–472, 2001.

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Abstract

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@InProceedings{Warner01:Mining,
  author = 	 {D. Warner and N. Richter and S. Durbin and B. Banerjee},
  title = 	 {Mining clickstream data to facilitate user interaction with a customer service knowledgebase in Rightnow Web},
  booktitle = 	 {Proceedings of the International Conference on Knowledge Discovery and Data Mining (KDD)},
  year = 	 {2001},
  pages = {467--472},
}

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